Frequently Asked Questions
What is your typical turn around time?
Our typical turn around time is 7-10 business days. Business days do not include Saturday or Sunday or Postal Holidays. Our Production and Online Customer Service Team works Monday - Friday 9am - 5pm. We are dedicated to making our production time as quick and efficient as possible and delivering the best service.
How should I put my monogram?
Please put your monogram in the order you wish it to appear.
On a Traditional Monogram (typically used for feminine monograms) that would be first LAST middle - You'll notice when you choose Traditional Monogram from the drop down box that there will be an example picture of a Traditional Monogram to give you an idea of how your monogram would appear.
On a Set of Initials (typically used for males) it would be FIRST MIDDLE LAST all the same height. - You'll notice when you choose Set Of Initials from the drop down box that there will be an example picture of a Set Of Initials to give you an idea of how your monogram would appear.
Is it possible that my item may be out of stock?
Please keep in mind we offer a wide range of products and have a live brick and mortar store which make it nearly impossible to stock all items at all times. We'll do our best to notify you as quickly as possible to see if you'd like a substitution or refund - should your item be out of stock.
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